FREE DELIVERY WITH PURCHASE OF $130 OR MORE
DELIVERY AND RETURNS
SHIPPING POLICY
We offer free delivery for all orders over $130 and more. For orders under $130, reasonable delivery charges will be applied. We are committed to providing you with top quality products and shipping them as quickly as possible. All our orders come with a tracking number so you can track your order in real time.
If you have any questions or concerns regarding shipping, please do not hesitate to contact us.
POLITIQUE DE RETOUR ET ECHANGE
Consumer returns:
We are confident that you will be satisfied with your purchases at Les Trésors de Sheba S'Quay. You have 14 days from the date of receipt of your order to make a return.
for reimbursement, we will proceed when returning the goods.
When shopping, it is important to choose your products wisely and to carry out verification before making payment. No returns will be made for subjective dissatisfaction. Here are some examples: appreciation of the smell of products, a change of mind, a bad choice of color, etc. However, if you experience a skin reaction, please contact us. All products returned by a consumer to us must be reported and approved by Les Trésors de Sheba S'Quay. The consumer must provide proof of purchase (invoice and/or confirmation email).
Defective product returns
Defective products when purchasing online: The consumer must contact us to mention the defective products and thus receive the products again which will be credited to them. The consumer must provide proof of purchase. No refunds possible, exchange only.
Products damaged during transport
Products damaged during transport between our company and the customer: upon receipt, the customer must call us within 24 hours to report the damaged product. We will provide instructions to correct the situation (the customer must keep a copy of the delivery note as proof). Any damage to products after receipt is the entire responsibility of the customer.
PRODUCTS
We reserve the right to limit the quantities of any product we offer. All product descriptions or pricing are subject to change at any time without notice.